I volunteer as a case manager at a Strong Life Rescue Mission one day a week.  The non-profit assists the homeless with their basic needs. One of my assignments is to help them acquire proper identification and a social security card.  These are often the first steps to help a person transition from homelessness into a job and ultimately find adequate housing.  As such, I frequent the DMV and the Social Security offices, two governmental agencies synonymous with long waits.  I sometimes wait for an hour or more.  The check-in process is modernized but still involves lining up to get a number, watching the screen, and anxiously waiting for your number…